Frequently Asked Questions
Everything you need to know about your Haus performance gear.
How do I know which size to order for my athletic wear?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a high-compression feel during intense workouts.
What is the Haus return policy on sports equipment?
We offer a 30-day return policy for all unused and unopened sports equipment. Items must be in their original packaging with all tags attached to be eligible for a full refund.
Does Haus offer international shipping for heavy gear?
Yes, we ship worldwide. Please note that shipping rates for heavy items like weights or benches are calculated at checkout based on the destination and total weight of the order.
How should I care for my Haus performance fabrics?
To maintain the integrity of moisture-wicking fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners as they can clog the technical fibers.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.